FAQs

No free trial — but every demo is free and scheduled on your time. It's a live walkthrough of the actual platform on real workflows, not a canned pitch. If you're not sold by the end, you haven't spent anything. Book one and see for yourself.

Nothing. A demo is just a conversation. I'll walk you through the platform on scenarios that match your shop, answer every question you have, and if it's not the right fit I'll tell you that. No follow-up sales calls, no pressure, no obligation.

Zero. Every plan is month-to-month. Upgrade, downgrade, or cancel at any time — no phone call required, no cancellation fee, no 30-day notice window. If it's not working for your shop, you're not stuck.

Through your account settings — takes about 30 seconds. Your subscription stays active through the end of the current billing period and you won't be charged again. Your data stays accessible until that period closes.

Most shops are functional the same day. The platform is built to be intuitive from the first login — if your team can use a smartphone, they can use this. Your first work order typically takes less than five minutes to create.

Depends on what you're coming from. Reach out before or during your demo and we'll walk through what's transferable based on your current system. Customer records and vehicle history are the most common import. We'll be straight with you about what's realistic.

The web app runs on any modern browser — desktop, laptop, tablet, or phone. There is no separate mobile app to install; just navigate to the app URL and work from the same shared platform.

Basic, Pro, and Elite are cloud-based workspaces accessible from any modern browser. Standalone Mobile is a separate offline-first product for mobile mechanics who need local records and one-time ownership.

Basic is the clean entry web workspace: work orders, estimates, invoices, customer history, and a simple Job Board. Pro adds the operational depth: scheduling, reporting, Super Jobs, parts matrix, inventory, purchase orders, and inspections. Elite adds the customer communication layer: approvals, email, in-app inbox, CRM campaigns, status updates, custom email domain, and multi-user permissions.

Because we are intentionally focused. BK Garage Pro is built for smaller independent shops that need the daily workflow handled well without paying for layers of enterprise process they may never use.

Yes, anytime. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.

Basic, Pro, and Elite store account data on US-based cloud infrastructure with TLS in transit. We do not sell shop data or use it for anything outside running and supporting your account.

Your data stays accessible through the end of your billing period. Use that time to export anything you need — export options are available on all plans. Once the period closes, data is no longer accessible through the platform.

Basic, Pro, and Elite update automatically as the web app improves. When a new build is available, users are prompted to refresh into the latest version. Updates are driven by real feedback from real shops.

Super Jobs are one-click presets for services you run all the time. Instead of rebuilding an oil change or tire rotation line by line every time — labor, parts, fees — you create it once with your standard items and pricing, then add it to any work order in a single click. Big time saver for high-volume, repeat services.

The parts matrix lets you set margin rules for parts pricing by cost tier, category, or custom range. Instead of manually marking up every part on every job, the platform applies your defined margins automatically. Keeps your pricing consistent and takes the mental math out of the write-up.

Customer email, approval requests, status update prompts, inbox, and CRM campaigns live in Elite. Pro is intentionally the operations tier: powerful shop workflow without built-in customer messaging automation.

Technicians log in to a view scoped to their assigned work — the work orders, estimates, and vehicle service history relevant to their jobs. They can see job details, notes, and history without access to billing, reporting, or admin areas. It puts the right information in the bay and keeps everything else out of the way.

Not currently. BK Garage Pro handles the invoicing side — creating, sending, and tracking invoices. Payment collection through the platform and accounting integrations are on the roadmap. Export options on Elite let you pull data in formats compatible with accounting software in the meantime.

It means you're talking to me — not a chatbot, not a tier-1 helpdesk that's never seen the inside of a shop. I know what it costs when your management system goes sideways during business hours, and I treat it accordingly. Response during business hours is typically within a few hours. Reach out through the contact page.

Reach out immediately through the contact page. Real bugs get prioritized and fixed fast. If a workflow isn't behaving the way you'd expect — even if it's not technically broken — that's also worth a conversation. A lot of the best improvements in this platform started with exactly that kind of feedback.